Two Frogs Hugging carries many products which are manufactured with all natural and reclaimed sustainable resources. It is important to note that wood, glass, fabrics, and other natural materials may have indentations, slight cracks, and variations in color and tone that are part of the natural beauty of each piece and are not considered as a flaw or damage. The customer acknowledges that blemishes and imperfections are non-structural in nature and are to be expected as they are part of the natural appeal of the product. Natural imperfections do not warrant customer damage claims, cancellations or refunds. FABRIC: Fabric may have color variation depending on the dye lot.
ALL SALES FINAL. All goods are purchased in “AS IS” condition without warranty. Seller accepts no liability for damages or injuries resulting from the use of these goods. CLEARANCE items cannot be returned for exchange or store credit. Accessories may be eligible for return within 48-hours and for STORE CREDIT ONLY. All Return items must be accompanied by the original sales receipt and in their original condition, original packaging and with tags attached to be eligible for return and will incur a minimum 5% Transaction Fee. Two Frogs Hugging reserves the right to approve in certain cases the return merchandise at its’ sole discretion. All approved returns will incur a 15% restocking fee and a 5% Transaction Fee.
PAYMENT: Payment must be received in full for all merchandise, taxes, delivery, services, and any miscellaneous charges before items are available for pickup or delivery. The price and availability of all merchandise is subject to change, along with any given date regarding the arrival of merchandise into our warehouse. Two Frogs Hugging reserves the right to refuse the sale and order of any merchandise.
SPECIAL ORDERS: Any items that are not in-stock are considered “special order” items. Payment in full is required on all special orders at the time of purchase. Special orders are not placed until full payment has been received. Two Frogs Hugging allows a 24-hour cancellation period on special orders from the time of purchase. All cancellations will incur a 5% Transaction Fee. After 24 Hours, special orders cannot be canceled. Any and all monies collected for purchase are non-refundable. Approval of all measurements, fabric selection, and finish choices are the responsibility of the client and must be reviewed prior to placement of order. ETA for special order items is generally 2 to 3 months within the US and 6-8 months outside the US. Two Frogs Hugging will notify you when your items arrive into our warehouse and are verified to be free of damage or defect and available for pick up or delivery. All outstanding balances must be collected prior to scheduling delivery. ETA given is only a good faith estimate and does not hold Two Frogs Hugging liable for any and all unforeseen circumstances which may cause a delay in custom order item arrival.
DELIVERY POLICY: No one can deliver furniture for free. A furniture store has two options: either add the cost of delivery onto the piece of furniture or do what we do: charge a reasonable amount for delivery. Should you need to cancel or reschedule your delivery you must advise us 24-hours prior to your scheduled delivery date or an additional fee of $75 will be applied. You must inform us if your driveway cannot accommodate our large delivery truck. Your area must be clear and ready to accept your new furniture. Delivery crew is not responsible for removal of old furniture or movement or placement of other items not related to Two Frogs Hugging merchandise. TFH will NOT be responsible for any damages that may occur during delivery. Our delivery ends at curb side. As a courtesy, our crew will install the furniture but only under your direction, control & responsibility.
There can be events beyond our control, we reserve the right to delay or cancel a delivery. Generally, we service the North/East Shore area on Tuesdays and the South/ West Shore area on Thursdays.
FEE: $50.00 Lihue – Kapaa $95.00 Haena, Waimea & Kekaha $75.00 for the remainder of the Island
Additional fees apply for all special services including but not limited to: Hoisting goods over balcony, hand carrying up flights of stairs (no elevator access), long driveway access, special equipment required, additional safety measures, additional manpower, and crew standby (over ½ hour). Client is responsible for ensuring that the merchandise ordered will fit into all interior and exterior areas of the delivery location. It is the customer’s responsibility to thoroughly inspect all delivered items with the delivery staff present. Signature (must be 18-years old or older) on delivery receipt acknowledges that the customer has received ALL items in good condition and are therefore liable for damages thereafter, with the exception of manufacturer defects. Two Frogs Hugging is not liable for damaged caused to furniture or property that is moved, carried, unloaded, assembled or otherwise handled by anyone other than Two Frogs Hugging staff.
PICK-UP POLICY: Merchandise pick-ups can be made at our store or warehouse location depending on the item and pick-ups are arranged by appointment only and at the sole discretion of any Two Frogs Hugging. Two Frogs Hugging requires 48 hours advance notice. If you are unable to pick up on your scheduled date, please call to re-schedule. All missed pick-ups are returned to warehouse storage and will need to be re-scheduled. Customer is responsible for bringing an appropriate sized vehicle and adequate help to self-load all items. Two Frogs Hugging will provide shrink-wrapping on request, to protect furniture from the elements. It is the customer’s responsibility to bring any additional packaging (blankets, pads, rope, etc.) at the time of pick up.
STORAGE, ABANDONMENT & COLLECTIONS: We hold items for 30 days after purchase or receipt of shipment into our warehouse. Two Frogs Hugging does not maintain warehouse space adequate to store customers’ items beyond thirty (30) days. After 30 days all items which have not picked up or scheduled for delivery will incur a storage fee of $50/month. Merchandise not picked up, scheduled for delivery or approved for paid storage within 45 days of notification will be considered abandoned. In addition to any other remedy, Two Frogs Hugging shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.