TERMS & CONDITIONS
Terms and Conditions
Two Frogs Hugging carries many products which are manufactured with all natural and reclaimed sustainable resources. It is important to note that wood, glass, fabrics, and other natural materials may have indentations, slight cracks, and variations in color and tone that are part of the natural beauty of each piece and are not considered as a flaw or damage. The customer acknowledges that blemishes and imperfections are non-structural in nature and are to be expected as they are part of the natural appeal of the product. Natural imperfections do not warrant customer damage claims, cancellations or refunds. FABRIC: Fabric may have color variation depending on the dye lot.
ALL SALES FINAL. All goods are purchased in “AS IS” condition without warranty. Seller accepts no liability for damages or injuries resulting from the use of these goods. CLEARANCE items cannot be returned for exchange or store credit. Accessories may be eligible for return within 48-hours and for STORE CREDIT ONLY. All Return items must be accompanied by the original sales receipt and in their original condition, original packaging and with tags attached to be eligible for return and will incur a minimum 5% Transaction Fee. Two Frogs Hugging reserves the right to return merchandise at its’ sole discretion. All approved returns will incur a 15% restocking fee and a 5% Transaction Fee.
PAYMENT: Payment must be received in full for all merchandise, taxes, delivery, services, and any miscellaneous charges before items are available for pickup or delivery. The price and availability of all merchandise is subject to change.
SPECIAL ORDERS: Payment in full is required on all special orders at the time of purchase. Special orders are not placed until full payment has been received. Two Frogs Hugging allows a 24-hour cancellation period on special orders from the time of purchase. All cancellations will incur a 5% Transaction Fee. After 24-hours, special orders cannot be canceled. All monies collected for purchase are non-refundable. Approval of all measurements, fabric selection, and finish choices are solely the responsibility of the client and must be approved prior to placement of order. ETA for special order items is generally 2 to 3 months within the US and 6-8 months outside the US. Two Frogs Hugging will notify you when your items arrive in our warehouse and available for pick up or delivery. Any outstanding balances must be collected prior to scheduling delivery or pick up. ETA given is only a good faith estimate and Two Frogs Hugging shall not be held liable for any and all unforeseen circumstances which may cause a delay in special orders.
DELIVERY POLICY: No one can deliver furniture for free. A furniture store has two options: either add the cost of delivery onto the piece of furniture or do what we do: charge a reasonable amount for delivery. Should you need to cancel or reschedule your delivery you must advise us 24-hours prior to your scheduled delivery date or an additional fee of $75 will be applied. You must inform us if your driveway cannot accommodate our large delivery truck. The area must be clear and ready to accept your new furniture. Delivery crew is not responsible for the placement or removal of client’s furniture and other items not related to Two Frogs Hugging merchandise. TFH will NOT be responsible for any damages that may occur during delivery. Our delivery ends at curb side. As a courtesy, our crew will install the furniture but only under your direction, control & responsibility. Your generosity will be much appreciated.
There can be events beyond our control, we reserve the right to delay or cancel a delivery. Generally, we service the North/East area on Tuesdays and the South/West area on Thursdays.
FEE: $95.00 Haena, Waimea/Kekaha $75.00 for the remainder of the Island
Additional fees apply for all special services including but not limited to: Hoisting goods over balcony, hand carrying up flights of stairs (no elevator access), long driveway access, special equipment required, additional safety measures, additional manpower, and crew standby (over ½ hour). Client is responsible for ensuring that the merchandise ordered will fit into all interior and exterior areas of the delivery location. It is the customer’s responsibility to thoroughly inspect all delivered items with the delivery staff present. Signature (must be 18-years old or older) on delivery receipt acknowledges that the customer has received ALL items in good condition and are therefore liable for damages thereafter. Two Frogs Hugging is not liable for any damages caused to client’s furniture or property when items are moved, carried, unloaded, assembled or otherwise handled by anyone other than Two Frogs Hugging staff.
PICK-UP POLICY: Merchandise pick-ups can be made at our store or warehouse location depending on the item. Pick-ups are arranged by appointment only and at the sole discretion of Two Frogs Hugging. Two Frogs Hugging requires 48 hours advance notice. If you are unable to pick up on your scheduled date, please call to re-schedule. All missed pick-ups are returned to warehouse storage and will need to be re-scheduled. Customer is responsible for bringing an appropriate sized vehicle and adequate help to self-load all items. Two Frogs Hugging will provide shrink-wrapping on request. It is the customer’s responsibility to bring any additional packaging (blankets, pads, rope, etc.) at the time of pick up.
STORAGE, ABANDONMENT & COLLECTIONS: We hold items for 30 days after purchase or receipt of shipment into our warehouse. Two Frogs Hugging does not maintain warehouse space adequate to store customers’ items beyond thirty (30) days. After 30 days all items which have not picked up or scheduled for delivery will incur a storage fee of $50/month. Merchandise not picked up, scheduled for delivery, or approved for paid storage within 45 days of notification will be considered abandoned. In addition to any other remedy, Two Frogs Hugging shall be entitled to liquidate the merchandise, retain all deposits, and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.